These are the following issues that the team is currently looking into. All numbers following each issue is the ticket number for each kind of case, which is used to track the status of each bug.
Known Bugs/Issues for version 2.91
- Successful purchases not giving the pack contents (AC-12802) (Investigating)
- Land Expansion not unlocking lands after purchase (AC-12803) (Investigating)
Known Bugs/Issues for version 2.80
- In-game Team Chat feature not working (AC-12383) (Fixed)
- Can't recover purchased pack benefits after reinstalling (AC-12648) (Investigating)
- Rewards from Seagull show as invisible (Bottle Caps) (AC-12796) (Investigating)
- Not receiving Pet Rewards from Competition (AC-12797) (Investigating)
Known Bugs/Issues for version 2.71
- Can't clear rock in Moonlight Grove (AC-11636) (Investigating)
- Players experiencing Teams Sync Error message (AC-11637) (Fixed)
- Experiencing issues with unlocking clouds (AC-11689) (Investigating)
- Full farm space - Can't merge or delete anything (AC-11958) (Investigating)
- Orchard Plants disappearing after merging (AC-12158) (Investigating)
Known Bugs/Issues for version 2.63
- Not enough Hazelnuts in Moonlight Grove (AC-11105) (Fixed)
-(AC-11105) You can now plant Hazelnuts at Home! (available on version 2.71 above)
- Energy / Ingredient not received after watching ads (AC-11153) (Fixed)
- Not receiving purchased packs (AC-11188) (Fixed)
Known Bugs/Issues for version 2.62
- Can't unlock next map (AC-10949) (Investigating)
- Unable to load the game (AC-11007) (Fixed)
-(AC-11007) This is due to the game blocking previous version (2.61). Updating the game fixes this. If issue is present on the latest version, please contact support.
- Stuck at loading when traveling to Home area (AC-11054) (Investigating)
- Completed quests not registering (AC-11055) (Investigating)
Known Bugs/Issues for version 2.61
- Moonlight Grove area lacks resources to progress (AC-10721) (Fixed)
Known Bugs/Issues for version 2.51
- Stuck on the loading screen due to game state sync with the server (AC-10185) (Fixed)
- No Soda Pack received from finishing the quest (AC-10336) (Investigating)
- Cooked food disappearing from inventory (AC-10337) (Investigating)
Known Bugs/Issues for version 2.50
- [Updated] Can't trade / No quests / Customers locked by reputation (AC-9979) (Fixed)
-(AC-9979) Version 2.60 added purchasable reputation in the Market. If issue persists, please contact support.
- Invisible items after updating (AC-9980) (Fixed)
Known Bugs/Issues for version 2.42
- Expedition areas locked despite previous progress (AC-9310) (Fixed)
- Miriam's Hidden Garden event has Chocolate Festival Adventure quests (AC-9314) (Fixed)
- Stuck in Rewards Calendar screen (AC-9561) (Fixed)
Known Bugs/Issues for version 2.41
- Missing Farm Plots, Recycling Station and Jam Station at Home (AC-9059) (Investigating)
- Missing items in Tangled Jungle (AC-9061) (Fixed)
Known Bugs/Issues for version 2.32
- "Please restart your game to load latest data" pop-up message when opening the game (AC-8401) (Fixed)
- Ted's Soda Pack disappeared (AC-8680) (Fixed)
- Peach Bayou quests direct to Honey Forest (AC-8682) (Fixed)
- Unable to load existing account (AC-8847) (Fixed)
Known Bugs/Issues for version 2.31
- Cloud at Mint Mountain needs to be unlocked again for 200 gems (AC-7926) (Fixed)
- Not receiving energy reward in Ren Faire (AC-7937) (Fixed)
-(AC-7937) The energy rewards are actually normal energy (yellow), and not the event energy (purple).
- Not receiving puppy rewards in Ren Faire (AC-7955) (Fixed)
- Can't hold any more items due to full storage after update (AC-8132) (Fixed)
Known Bugs/Issues for version 2.25
- Can't trade / No quests / Customers locked by reputation (AC-7015) (Fixed)
- Black Screen when playing a new progress (AC-7018) (Fixed)
- Game crashing when traveling to another area (AC-7019) (Fixed)
- No Energy received from watching ads (AC-7053) (Fixed)
- Unlinked players locked out from the game due to login pop up (AC-7103) (Fixed)
- Unable to load/open Explorers Club chest (AC-7262) (Fixed)
- Missing Trucks (AC-7304) (Fixed)
-(AC-7304) If issue persists, repair the Seating Area if possible OR travel to any other expedition and returns back to Home.
- No farm space at home (AC-7569) (Fixed)
Known Bugs/Issues for version 2.23
- Insufficient Small Green Onion to progress the game (AC-6544) (Fixed)
-(AC-6544) Small Green Onion fields can be grown in the Farm Plots at Home.
- Can't get past the login screen (AC-6565) (Fixed)
- No Gears to make Wrench in Snowtown (AC-6728) (Fixed)
- Missing progress (version 2.23) (AC-6771) (Fixed)
Known Bugs/Issues for version 2.22
- Game progress reverting after update (AC-6437) (Fixed)
Known Bugs/Issues for Release version
- Unable to complete quests despite meeting the requirements (AC-4467) (Fixed)
- No available customer to serve or trade when prompted in map (AC-5580) (Fixed)
- Two of the same item is shown as ready to merge (AC-5583) (Fixed)
- Unable to unlock next area due to lack of Cement Blocks (AC-6147) (Fixed)
-(AC-6147) If issue persists, contact support to be credited the clays.